Where to Go When You Need Help with Your Sage Application?
There are a variety of reasons you may need help with your Sage application (ERP/ CRM/ HRMS). Sometimes we receive calls/ emails from our valued clients regarding minor issues that have been previously resolved for other clients.
Other times our clients may just need something clarified within their Sage suite of products. Whatever your needs may be, next time you are having an issue or are simply looking for some advice on the direction to take here are some awesome resources/ tools that may help!
Sage City Online
Sage City is an online community that brings together product experts and everyday users of Sage on one platform to discuss latest product news, tips and tricks to improve efficiency and previously resolved issues within the forums area.
When I need to resolve an issue, many times I have found it has already been asked before on Sage City. It may not always be asked exactly the same way, but the context is similar enough to allow me to reach a resolution.
When troubleshooting your system, Sage City forums have a great AJAX search feature that helps drill down into similar discussions. Moreover, if you are a registered Sage customer you also have access to the knowledgebase. Within the support knowledgebase you can filter on your specific product as well as the module or topic you are working on to view an archive of all resolutions ever logged.
Sage City is free to join, so there is no reason not to sign up and take part in the discussion! Visit https://sagecity.na.sage.com/user/createuser
If you need assistance with registering or have additional questions about the community website, be sure to email [email protected]
Context Help Tool
The context help is always available within all Sage products. Generally, this is the best place to start when looking for knowledge on the software. Think of the help tool as a Sage manual that provides descriptions for all modules, buttons and tabs and how to navigate to them.
Utilizing the two tools mentioned above will hopefully help you resolve some of your future issues within just a few minutes of searching. Of course, the Mantralogix team is always here to help too! Be sure to send an email to [email protected] or give us a call at 1-866-320-8922.