‘True Managed Services’: Is It Time?

May 01 2019
POSTED IN Tips and Tricks

What does it mean to have ‘True Managed Services’? To put it simply, it means that you are truly and completely managed. So rather than having only a few parts of your IT needs serviced, an IT company can look after all of your IT needs and more. Not only do True Managed Services function strategically and proactively, but in a reactive and innovative way as well. To be more specific, True Managed Services can include;

  • Remote monitoring and management,
  • Technology road mapping,
  • Help desk or network operations aids,
  • As well as security, backup, and disaster recovery.


But often, many business owners still ask why they should take the step towards True Managed Services and how it really benefits them.


“Why Does My Business Need Proactive Services?”


To be successful, you need to be proactive with your business. This is the same with IT services. As technology is always changing and needs are always adjusting, you need to work with IT professionals who offer proactive services. This will not only lessen the number of issues you encounter but the severity of tech-related problems as well. Often this is through remote monitoring and management (RMM). Whether it’s regular inspection, around-the-clock alerting, regularly scheduled maintenance, or critical issue remediation, RRM is necessary for your business. Imagine your software suddenly going down, halting the workflow of your team because an automatic update or delay in function occurred during working hours? With the right IT team, you could have scheduled the update for a time that was after work hours or pre-warn your team of the possible disruption.


“How Does My Security Fit Into This?”


You’ve probably heard it before, but it’s worth mentioning again. Security is a major concern for every business and your IT department needs to understand this threat. Being able to understand the concern of hackers and cybercriminals for any sized business will help you be prepared in case your small to mid-sized company is targeted. Whether it’s phishing scams, spearphishing or whaling, it’s important that your team is on top of current security trends and that you are implementing advanced defences. With this being said, your IT team should be working to maintain email anti-spam filtering, anti-virus software, security firewalls, backup and disaster recovery options, patch management, web filtering, email or file encryption prevention, best practices for security measures and last but not least, employee security training. Without the right defences, protocols, or education from the right IT team in place, your business could easily fall victim and not only lose precious data, but consumer trust.


“How Are Reactive Support Services Useful?”


There’s only so much someone can do to protect a business from potential threats. And sometimes, things just happen. In cases such as this, it’s important that your IT service provider also offers comprehensive and fast reactive support services. This will help if somehow a virus manages to find its way onto a company computer, an application won’t open, or if there is a remote access issue.


“But Why Should Management Include IT Strategy And Consulting?”


As a business owner, it doesn’t have to be your job to stay on top of ongoing technology or software trends. Instead, you can let that one job slide off your plate and into the hands of a trusted IT service provider. By allowing a tech-industry professional to focus on this task of strategy and consulting for your unique business, you can delegate your time towards more pressing matters. Usually, when you allow an experienced team to strategize for your business, your business can be better protected.

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