Help Desk and Support

In a world where we rely so heavily on our technology tools, it is good to know you’ve got experts at the ready should one of those tools give you trouble. When you or one of your employees has a question or needs help with a software application or device, our engineers and customer support staff will promptly and professionally work with you to resolution.

We have invested in the best technologies available in order to address most of our clients’ IT problems remotely. Remote support is fast, efficient and secure and can be done on your schedule. Rather have an engineer on site? We’re pleased to schedule an on-site visit to address your needs and questions in person.

Mantralogix supports Sage and many third-party products, our support services include: setup, integration, data migrations, custom reports, procedural consultation, on-site or remote training and more.

*During regular business hours of 8:00 AM through 5:00 Eastern time. Look for extended hours coming soon!

Support Request


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Your time is valuable - we respect that. That’s why we offer a four-hour response time* promise to our managed IT clients. Reach our team at or by phone at 1-866-320-8922 - regardless of whether your question is hardware or software related. We will triage your issue and connect you with the most qualified personnel so you receive the help you need as quickly as possible.

Let’s talk technology.

"When we have a hardware or network problem, someone is working on it within the hour. They have all of our IT needs covered."

The importance of your company’s data and the technology infrastructure that receives, sends, captures, stores and retrieves that data would be difficult to over emphasize. Even a few moments of downtime can have a significant impact on your operations, your service, and your reputation.

Technology today is vast, pervasive, dynamic and complex. To stay on top of all the aspects and applications of technology deployed in your organization would require more time and resources than most companies can spare. We like to say we simplify technology by bringing a human face to the services we offer and ensuring that we’re always deploying technology with a purpose, not simply because it’s the newest and flashiest.

We provide a full complement of IT infrastructure solutions designed around a central objective - enabling you to keep doing what you do best - knowing that your technology systems are operating at peak efficiency.

Full service or a la carte

From a full outsourced managed services offering including monitoring and alerting, backup and preventative maintenance, through risk assessment and disaster recovery, Mantralogix provides a degree of expertise that’s difficult for SMBs to build and retain in house. Leverage our expertise to augment the talents of your internal IT staff, engage us for special technology projects, or rely on our team as your virtual IT department.

We get IT

Trusting your IT needs to Mantralogix allows you to focus your attention and your resources on what you do best, running a successful business. You could say, "We get IT" - because even when we’re talking technology, we put people first.

How can we help you?

We provide you with experience and expertise in implementing strategic business infrastructures that deliver shareholder value by increasing profitability, efficiencies, and business continuity.Certifications and Areas of Expertise

Certifications and Areas of Expertise

In an industry that continues to change and evolve rapidly, it pays to have the resources devoted to staying on top of those changes. Our engineering and consulting teams continually evaluate new and changing technology, embracing the solutions that are proving to be best in class, and then obtaining the knowledge, training, experience and certifications necessary to effectively deploy those solutions.

While fancy titles and certifications titles don’t solve problems or increase your return on investment, the knowledge, experience, and training that are amassed behind those titles certainly can.

  • Microsoft MCP, MCSE, MCDBA, MCSA Security and Messaging
  • Microsoft Exchange and SQL Certification
  • Cisco CCNA
  • Watchguard, Veritas, Symantec
  • Sage Authorized Partner, Gold Development Partner

Online Support


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To use our online support:
  1. Please type your name and the unique connection code provided by your Mantralogix support representative.
  2. Click the Submit button to initiate the screen-sharing session.
  3. You will be connected to a Mantralogix representative who will assist you via online chat, and if needed, by viewing your screen and sharing your keyboard and mouse.
  4. You will be prompted to download our virus-free plug-in "chatlink.exe". Click Yes or Grant when prompted.
  5. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.